Delivery dates and times given by us are estimates only. We use established national & international carriers and dispatch items using a 48 hour service, however, in the majority of cases they are delivered on the next working day in the UK. In any event please allow up to five working days.
For orders with a net value of £75.00 or more, delivery is free to the majority of the UK Mainland. For orders with a net value below this amount, a delivery charge of £6.95 will be applied. Delivery surcharges apply to certain areas of the UK and these will be added at the time your order is placed.
Some items may also be subject to additional charges due to their weight and size. This is usually for items weighing over 20Kg. We will contact you and advise you of these charges before your order is processed. If you need further information about our delivery charges please call us free on 0800 210 0621 during office hours.
All deliveries must be signed for. Please make all arrangements necessary to take delivery. You should check the delivery immediately. If there is a discrepancy or an item is damaged you must let us know within 7 days.
You may cancel an order at any time prior to dispatch. You may cancel an order for any reason within fourteen days after delivery. To do this you must inform us and return the goods to us at your expense. When we have received the goods, assuming that you have taken reasonable care of them and that they are undamaged, unused and in their original packaging, we will issue a full refund excluding any delivery charges.
Should you require to claim under the terms of a manufacturers warranty for an item you have previously purchased from us, please call us on 0800 210 0621 during office hours and we will deal with the situation as quickly as possible.
For your information:-
|Country||Delivery Charge on orders valued less than £75.00
|Delivery Charge on orders valued greater than £75.00
|UK Channel Islands||£20.00||£16.00|
|UK Isle of Man||£20.00||£16.00|
|UK Isle of Wight||£6.95||£0.00|
|UK Northern Ireland||£17.50||£12.00|
|UK Scottish Highlands||£17.50||£12.00|
|UK Scottish Islands||£20.00||£15.00|
Prices subject to change without notice
* For orders placed from Norway we require the customers National Identity Number & Tax Card Number, please provide these in an email to firstname.lastname@example.org, quoting your PTGB order reference number
Prices may be subject to change depending on volumetric size and weight of consignment, if this is the case we will endeavor to contact you prior to despatch