Returns Policy

Due to the nature of the equipment we sell, we only sell to businesses, construction trade, building crafts or trade professionals such as plumbers, electricians, joiners etc. 

Our equipment requires specialist knowledge and skills to use and as such we choose not to sell to hobbists, or people performing DIY tasks etc via our website. 

By using our website or making a purchase from our website, you accept and acknowledge that you are purchasing in the course of your trade, business, craft or profession. Your rights to refund and return are therefore different to those of a consumer and as such you should not purchase from us if you are intending to purchase as a consumer as we do not consent to selling to consumers. 

If you are a consumer and purchase via our website you are fraudulently misrepresenting yourself as a trade or business as set out in this notice. Buying an item on behalf of a trade or business is deemed to be purchased for a trade or business and again is not covered by rules relating to consumers. 

If you are a consumer and adamant that you wish to purchase from us, please attend our store where you can browse our product range at leisure, speak with one of our sales team and see the goods before deciding whether to purchase. 

Purchasing as a Limited Company, Business, Trade, Craft or a building Professional such as a Plumber, Electrician, Joiner or similar.

Please note, you are not a consumer for the purposes of a refund. 

Our products are professional construction products, accessories and associated items and you are not able to return your items to us under the Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013, these regulations replaced the Consumer Protection (Distance Selling Regulations) 2000. This means that you won’t be offered a refund if you change your mind about your purchase when you receive your goods. 

In limited circumstances we may at our discretion provide a refund or exchange, you need to contact us, the easiest way is to telephone or email us and explain your circumstance and we will consider your request.  

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