You may cancel an order at any time prior to dispatch. You may cancel an order for any reason within 14 days from the day of delivery. To do this you must inform us via email (sales@powertoolsgb.co.uk), and return the goods to us at your expense (goods must be returned within 14 days of notification). When we have received the goods, assuming that you have taken reasonable care of them and that they are undamaged, unused and in their original packaging, we will issue a full refund, excluding any delivery charges.