Powertoolsgb.co.uk is owned and operated by Rex Crystal Fixings Ltd.
Rex Crystal Fixings Ltd is registered in England and Wales under Company number 5861703 and our registered office is at Rex Crystal Fixings Ltd, Unit 5B Fox Way, Trinity Business Park, Wakefield, WF2 8EE. Our VAT registration number is GB 590 8910 12
The documents set out in this section govern your dealings with Rex Crystal Fixings Ltd. Please read them carefully. They do not affect your statutory rights.
The Terms and Conditions detailed on our website apply to Powertoolsgb and Rex Crystal Fixings Ltd.
The term “contract” refers to your order for the sale or purchase of goods and services. These Terms and Conditions are incorporated into all Contracts unless specifically agreed in writing by us. The Terms and Conditions do not affect your statutory rights. The Laws and Courts of England shall have exclusive jurisdiction over these Terms and Conditions. By placing an order and making payment you accept these Terms and Conditions and such actions shall be conclusive evidence of acceptance.
We reserve the right to alter these Terms and Conditions without notice and shall apply to all orders placed, and Contracts entered into after the introduction of the amendments.
Price on our website are show with both the excluding VAT and the VAT amount, VAT is applicable in all transactions unless it is an exempt purchase, it is the responsibility of the customer to prove that the VAT is exempt or that there is some other provision which applies. We reserve the right to refuse to exempt goods from the application of VAT. Whist every effort is made to ensure the accuracy of pricing and product description displayed on our website or advertising material, mistakes and errors may occur; in the event of an error or mistake your order will be suspended or cancelled, upon which we will contact you to discuss the options. If we are unable to contact you we will cancel your order. We reserve the right to change product details, specifications and prices without notice.
All products are supplied subject to availability. In the event of an ‘out of stock’ situation we will inform you of the delay. If there is a delay that exceeds 30 days we will cancel your order unless we have agreed otherwise with you.
Powertoolsgb Terms of Service
Due to the nature of the equipment we sell, we only sell to businesses, construction trade, building crafts or trade professionals such as plumbers, electricians, joiners etc. Our equipment requires specialist knowledge and skills to use and as such we choose not to sell to hobbists, or people performing DIY tasks etc via our website. By using our website or making a purchase from our website, you accept and acknowledge that you are purchasing in the course of your trade, business, craft or profession. Your rights to refund and return are therefore different to those of a consumer and as such you should not purchase from us if you are intending to purchase as a consumer as we do not consent to selling to consumers. If you are a consumer and purchase via our website you are fraudulently misrepresenting yourself as a trade or business as set out in this notice. Buying an item on behalf of a trade or business is deemed to be purchased for a trade or business and again is not covered by rules relating to consumers.
If you are a consumer and adamant that you wish to purchase from us, please attend our store where you can browse our product range at leisure, speak with one of our sales team and see the goods before deciding whether to purchase.
Purchasing as a Limited Company, Business, Trade, Craft or a building Professional such as a Plumber, Electrician, Joiner or similar ?
Please note, you are not a consumer for the purposes of a refund. Our products are professional construction products, accessories and associated items, you are therefore not able to return your items to us under the Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013, these regulations replaced the Consumer Protection (Distance Selling Regulations) 2000. This means that you won’t be offered a refund if you change your mind about your purchase when you receive your goods.
In limited circumstances we will may provide a refund or exchange, you need to contact us, the easiest way is to telephone or email us and explain your circumstance and we will consider your request.
In the event of needing to claim under the manufacturers warranty, please contact us on 0800 210 0621 during office hours and we will deal with the situation. If we are closed for Christmas you should contact the warranty provider direct to make your claim. We can only assist you with products that have been purchased from us, if you purchased your item from another retailer we will not be able to assist you. Warranty claims will only be considered for items that have been used in accordance with the instructions for use, items that have not been reasonably cared for or whether the product has been used for a purpose other than that advised for by the manufacture will not be considered, neither will claims where the product visually appears to have been abused and such abuse could have lead to the fault that is being experienced.
Powertoolsgb.co.uk is owned by Rex Crystal Fixings Ltd, Unit 5B Fox Way, Trinity Business Park, Wakefield, WF2 8EE. Telephone 01924 374099 or email: firstname.lastname@example.org
Terms and Conditions were updated October 2021
We do not guarantee that the Digital Services will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of our Digital Services and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt our Digital Services or any computer system, server, router or any other internet-connected device associated with our Digital Services. You must not misuse our Digital Services by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attack our Digital Services via a denial-of-service attack, a distributed denial-of service attack or otherwise.
You are responsible for ensuring that your computer system or device meets all relevant technical specifications necessary to use our Digital Services and is compatible with our Digital Services. You also understand that we cannot and do not guarantee or promise that any content on our Digital Services (including Material (as defined below)) will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.
We reserve the right, in our discretion, to withdraw, suspend or modify our Digital Services or certain features or parts of our Digital Services with or without notice to you. There may also be times when our Digital Services or certain features or parts of our Digital Services become unavailable, whether on a scheduled or unscheduled basis. You agree that we will not be liable to you or to any third party for any withdrawal, suspension, modification, unavailability, inaccessibility or discontinuance of our Digital Services or any service available on or through our Digital Services.
You must not use our Digital Services for any activities that breach any laws, infringe any person's rights, or breach any standards, content requirements or codes published by any relevant authority. You must use our Digital Services and the information available from our Digital Services responsibly. You must not use our Digital Services or the information available from our Digital Services for or in connection with any unlawful, immoral or anti-social purpose, or in a manner which is or may be damaging to our name or reputation.
You must not use our Digital Services in any way that interferes with our systems, other users or harasses, menaces or harms anyone.
You must not use our Digital Services to make any speculative, false or fraudulent orders.
You are not allowed to remove any copyright, trade mark or other intellectual property notices or watermark contained in the original Material or from any Material copied or printed from our Digital Services.
Certain features of our Digital Services may allow you to upload and publish materials, images, photographs, content and information to our Digital Services, create bespoke materials or designs, and/or save customised content (collectively, User Content). Where you upload, publish or otherwise store User Content through our Digital Services you are responsible for ensuring that you have any and all necessary rights, licences and permissions to use that User Content. We will not be responsible for any use of information, materials or content not provided by us. We reserve the right to remove or modify any User Content for any reason; including User Content that we believe violates these Terms.
Any User Content you upload to our Digital Services will be considered non-confidential and non-proprietary, and you grant us the right to use, copy, host, distribute and disclose to third parties the User Content. We also have the right to disclose your identity to any third party who is claiming that any User Content posted or uploaded by you to our Digital Services constitutes a violation of their rights (including their intellectual property rights or their right to privacy).
Without limiting the preceding paragraph, the User Content provided by you may be used: (i) to provide our services and/or goods to you; (ii) to help us develop and improve our Digital Services; and (iii) for the purpose of performing business and data analysis, and you grant us the right to use, copy, host, distribute and disclose to third parties the User Content for these purposes.
The views expressed by other users on our Digital Services do not represent our views or values.
Our Digital Services are updated regularly, and content may change without notice. We are under no obligation to keep the Material up to date, and you acknowledge that it may be out of date at any given time. Material on our Digital Services is not intended to amount to advice or authority on which reliance should be placed. We make no promise and give no assurance that any information is accurate, complete or up to date. To the extent permitted by law, we accept no liability or responsibility for any loss, damage or injury arising as a consequence of any reliance placed upon the Material, whether by a user of our Digital Services or by anyone who may be informed of their contents.
The Material should not be relied upon as advice or as the sole source of information you should and read and follow all manufacturers' and safety instructions relating to the equipment or products you are about to use or carry out.
Without limiting the provisions of the section entitled Accuracy of information, our Digital Services may from time to time contain film Video Guides, and other guides (collectively, Guides) that are provided for general information and background purposes only. The Guides should not be relied upon as advice or as the sole source of information on how products operate or their correct use. Before commencing any task please: assess the risks associated with what you are about to do – taking any necessary precautions; and read and follow all manufacturers' and safety instructions relating to the equipment or products.
To the extent permitted by law, Rex Crystal Fixings Limited accepts no liability for any loss, damage or injury arising as a consequence of any reliance placed upon the Guides, whether by a user of our Digital Services or by anyone who may be informed of their contents.
In relation to the Video Guides, all references are correct at the time of filming.
You may not link from another internet site to any page on or part of our Digital Services without our prior written consent and after entering into such agreement as we may require. We are not responsible for external websites that link to our Digital Services.
If you are acting as a consumer:
If you are acting as a consumer (which for these purposes means anyone who acts outside the course of a business, trade or profession) in your use of our Digital Services, to the extent not prohibited by law, we accept no liability for any:
If you are acting as a business user:
If you are acting in the course of a business, trade or profession) in your use of our Digital Services (a business user), we accept no liability (whether arising in tort (including negligence), contract, for breach of statutory duty or otherwise) and offer no promises or assurances in relation to our Digital Services or their content (including the Material), to the fullest extent such liability, promises and assurances can be excluded by law, and to the fullest extent permitted by law, all promises, assurances and other terms implied by law are excluded. For the avoidance of doubt, we shall have no liability to compensate you in relation to your use of our Digital Services or their content (whether arising in tort (including negligence), contract, for breach of statutory duty or otherwise), except for any refund we make under any other agreement between us or otherwise at our discretion. If you are acting as a business user in your use of our Digital Services, without prejudice to the preceding paragraph, we accept no liability (whether arising in tort (including negligence), contract, for breach of statutory duty or otherwise) for any of the following losses:
If you are acting as a business user in your use of our Digital Services, you will indemnify us from and against all actions, claims, suits, demands, liabilities, losses, costs and expenses arising out of, or in any way connected with, use of our Digital Services by you or any other person using your login information.
To contact us (including to discuss any complaint), please see our Contact Us section on our Website. Any formal legal notices should be sent to us at the postal address Rex Crystal Fixings Ltd. Unit 5B Fox Way, Trinity Business Park, Wakefield WF2 8EE.
Failure by us to enforce a right does not result in waiver of such right.
Regardless of the above paragraph, you and we agree that if:
Our telephone calls are recorded and retained in accordance with Data Protection regulations, we use this information for the prevention of crime, to improve our customer service and for any other purpose that might arise in the general course of our business. The content of calls or the recordings may be shared with third party agencies engaged in the prevention of crime, those who investigate fraud within an organisation which we work with or who provides a service to our organisation, we may also use the information in the resolution of customer complaints, dispute resolution or similar matters. Please be assured that we only use this information when necessary and as such it is in place to protect us as an organisation, our employees and the public.
Our premises utilise CCTV, there may also be sound recorded as well as images when you attend our premises. We record and retain this data in accordance with Data Protection regulations. We use these recording for the prevention of crime, to improve our customer service and for any other purpose that might arise in the general course of our business. The content of may be shared with third party agencies engaged in the prevention of crime, those who investigate fraud within an organisation which we work with or who provides a service to our organisation, we may also use the information in the resolution of customer complaints, dispute resolution or similar matters. We also use this to protect the welfare of our staff, we have a no abuse policy and do not tolerate abuse or harassment of our staff. Please be assured that information or footage obtained from our CCTV when necessary and as such it is in place to protect us as an organisation, our employees and the public